About Our Telephone Answering Service

The difference between running a business and running a successful business is time. Any entrepreneur knows that new businesses require talent as well as vast amounts of time. The level of dedication required to make sure your business is running efficiently makes it difficult to manage incoming business orders. If you feel you are spreading yourself too thin and your business is suffering as a result, Answer Live has you covered. We work to implement a solution that works seamlessly with your business and satisfy your unique needs.

North Carolina Answering Service offers several customizable packages, providing your business with capacity adequate to handle the highest volume of calls. This is important considering that when someone has hard time reaching a company, they very well may take their business elsewhere. On the other hand, with our twenty four hour phone operators, your business always has someone there to answer calls from prospective customers. For everything from message taking to order processing, you can rest a little easier knowing that any overnight callers have been taken care of.

On-Demand Call Center Assistance for your North Carolina Business

Our call centers are fully staffed and equipped to handle a wide range of different kinds of services for your business, such as:

• Outbound Telemarketing: Our operators are trained in sales as well as customer service, giving companies a powerful, scalable solution to increase the number of their leads. Whether you are contacting existing customers to market new products or contacting people for the first time, we have a solution for you.
• Emergency Patching: When your patients, customers, or end users have a serious issue or situation, our efficient emergency contact service can get you or another staff member on the line and patch the caller through. Because we make sure someone is there to take the call, you can relax knowing that the situation is being handled.
• Text Messaging: After our operators take down a message from a caller, they have the ability to immediately text you a brief SMS message to your cell phone. The message includes the caller’s name, number, and a brief message; allowing you to respond as soon as you are able.
• Appointment Setting: Why not let your callers make and change appointments around the clock? Our North Carolina telephone answering service offers an affordable solution for companies of all sizes and in all industries.

One of the greatest aspects of having an account with AnswerLive is that we give your company the ability to add on additional services or functionality as time goes on. So, for example, if you decide to start off just using or message taking service, you could add order processing a year later if desired. Also, we make it very easy to accommodate for increases in call volume as you grow and expand your business. In addition to our staff of professional operators, we place a lot of emphasis on having a number of helpful customer service reps available as well.

AnswerLive, an Affordable North Carolina Business Answering Service

Each of our packages is highly customizable to fit your business’ needs as well as your budget. Every day we work to ensure a higher level of customer satisfaction as well as promote increased efficiency. One of the ways we do this is by training our operators in how your business operates and what role they are playing in your communications with their customers and staff. In this way, our staff is all on the same page as yours and we can promote the best possible integration with your office.

Our telephone answering service operates around the clock, but it is entirely up to you how we handle calls that come in late at night. This is an ideal solution for a small office such as a doctor or dentist’s office. Few practitioners give out their personal contact information, and understandably so. North Carolina Answering Service will field your customer’s questions and then forward the customer to you in the event of an actual emergency. This is a great solution for companies that have had to choose between staying out of contact and getting woken up in the middle of the night.